Everything you need, in one place.
Pay rent, ask for a repair, or reach a person.
Urgent right now? Call (877) 762-4537, any hour.
Pay rent, request a repair, or ask us
Ask us anything
Parking, packages, the lease, a neighbor, a noise, a question about your deposit.
Manager@TerracePM.CoYour portal invitation arrives by email when your lease starts. Nothing to download; it works in any browser. Didn't get the email? Write to Manager@TerracePM.Co.
Something urgent right now?
Call (877) 762-4537, any hour. After hours, an automated assistant answers the line, and plumbing and electrical emergencies go to an on-call technician at any hour. For anything else after hours, leave the details and our team follows up the next business day.
If you smell gas, leave the building and call the gas company and 911. For a fire, a medical emergency, or a crime in progress, call 911 first.
Accommodation and modification requests
If you need a reasonable accommodation or a reasonable modification because of a disability, you can ask by email at Manager@TerracePM.Co, by phone on (877) 762-4537, or in writing to Terrace Property Management, P.C., 2200 South Coast Highway #7, Laguna Beach, CA 92651.
We will never require you to use any particular channel to make that request, and a licensed manager decides every one. If any part of how we work is difficult for you to use, tell us and we will find a way that works.
Legal notices
Anything you need to serve on us in writing can be delivered or mailed to the Laguna Beach address above. The name, address, and phone number of the person authorized to manage your building are also stated in your lease.
Common questions
When is rent due, and what happens if I am late?
Your lease sets your due date, grace period, and any late fee. If you know you'll be late, tell us before the due date. We'd far rather set up a short plan than start a process.
How fast will my repair get handled?
Urgent items are dispatched the same day. Everything else is scheduled with you. You will always be told when someone is coming and why.
Can I have a pet?
Most of our buildings allow pets. The pet policy, deposit, and any limits depend on the building, and they're in your lease. Assistance animals are not pets. They aren't subject to pet rent, pet deposits, or breed and weight limits.
How do I get my deposit back?
California law gives us 21 days after you move out to return your deposit with an itemized statement. You can request a pre-move-out inspection, and we recommend it.
Who do I contact about what?
Anything to do with your home goes to Manager@TerracePM.Co. If you are not a resident yet and are asking about a listing, use Team@TerracePM.co.